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Material Delivery Day
The typical installation crew for a 1,000 square foot home can dry in the structure in 7-10 days. This timeframe could fluctuate up or down due to weather, size of crew, expertise, or complexity.
Ask questions of the crew as they progress. Some of the most knowledgeable and friendly people that work in the construction industry are on the installation crews. They know construction, because it is all they do. Consider bringing them lunch one day during the installation process as a gesture of good will. You just might find they alert you to any issues or help you out by handling an area of installation that was not on their work order. Maybe even doing this without an additional charge.
Your contractor can help manage other subs while the crews are on site. They should also use the crews you contracted to gain firsthand knowledge of the areas that they may have still questions about. He or she can acquire this information just by being on site and making himself available.
Now it is 7-10 days later and the installation crew is packing up to move onto their next installation job. They have completed the items on your agreement, and they clean up their trash before hitting the road.
Find the crew leader and ask for a final on-site walk through to discuss the project with you. If you or your contractor have any immediate concerns, then it is best to discuss it now. Make these concerns known before the crew leaves, and not an hour after they drive away. This way the cost for the crew to make amends is minimal. A reputable company will be happy to take care of any issues they have created or overlooked while they are still on site. A company built with service in mind will take care of it immediately, and that is who this blog helped you ultimately choose.
If the crew is gone, then request a meeting with the responsible party. Pictures of any issues are helpful and can allow identification of the issue from afar. Plus they act as documentation that the issue was present and you brought it to their attention. If the issue is minor, and you have confidence it will be handled, then pressing for an immediate meeting may not be needed. Use your gut on this and allow your contractor or subcontractors to exercise any warranty or guarantee they offer before losing your cool.
If your calls go unanswered and your concerns are not met then escalating the complaint is your next logical step. You can do this through a phone call or written letter sent via registered mail.
Rest assured your issue will be handled. You have taken the time to choose a quality teammate, and the reason they are still in business today is because they know how to handle issues both big and small.
Many times as the project reaches the completion stages certain finishes that are only available from your original material supplier. It makes a lot of sense to use the same materials to tie the project together aesthetically. While sticking to your budget, do your best to place all these items into one order and call the project manager who provided your materials. Let them know you have a miscellaneous order and ask for any applicable repeat client discounts. Also offer to host an open house or to meet and tour any local clients in exchange for an additional price breaks.