Summary
New Rescheck Web Help Message
The is article was written by Jobe Leonard. He follows all Rescheck Web and Rescheck Desktop software updates closely and reports them free to Rescheck users on the Reschexpert blog.
Jobe Leonard Rescheck.info
Just this morning when logging into Rescheck Web I noticed a new Rescheck Web Error Message. It was written in red at the top of the Rescheck Web window. Here is what I think it means.
Rescheck.info and the Reschexpert blog does not own Rescheck Web software or Rescheck Help desktop. We are simply Rescheck users that help other users with their Reschecks and Rescheck questions too.
Understanding the REScheck Web Help Desk Delay
If you’re using the REScheck Web software and see a message about delayed responses from the Help Desk, especially around the end of November, it’s crucial to understand why and how it impacts your workflow.
This message: “Due to the holiday, responses to Help Desk submittals received November 26-28 will be delayed until December 1.” is a standard notification related to a major national holiday in the United States—Thanksgiving.
📅 What Does This Message Mean for REScheck Users?
In simple terms, this message means the REScheck Help Desk will be operating on a reduced or closed schedule during the holiday period, specifically from November 26 through November 28.
Submittal Window: If you send a question or a ticket (a “Help Desk submittal”) to the REScheck team between November 26 and November 28, it will be received, but the clock for a response won’t start ticking immediately.
Response Delay: The team will not begin processing and responding to tickets received during those dates until the following Monday, December 1.
Impact: If your submission is time-sensitive, you should anticipate this delay and plan accordingly.
💡 Why is the Help Desk Delaying Responses?
The dates November 26, 27, and 28 typically correspond to the Thanksgiving holiday weekend in the U.S.
Thanksgiving Day (November 27): This is a federal holiday, meaning most government offices and support services (like the REScheck Help Desk) are closed.
The Day After (November 28): Often called “Black Friday,” this is a common day for offices to remain closed or operate with minimal staffing, extending the holiday period for employees.
The Help Desk is ensuring that users are aware that their support staff will be taking time off for the holiday, leading to a temporary pause in service level agreements (SLAs) for those specific dates.
🏗️ REScheck & Building Codes: Planning Ahead
The REScheck software is essential for demonstrating energy code compliance for residential buildings across the U.S. Delays in support can impact project deadlines, so here are a few steps you can take to manage your workflow around the holiday:
Submit Early: If you have an urgent question or a critical project, make sure you submit your Help Desk ticket well before November 26.
Check the Documentation: Before submitting a ticket, check the official REScheck documentation, user manuals, and FAQs. Many common questions regarding U-factors, R-values, and compliance trade-offs can be resolved by reviewing the comprehensive resources provided by the U.S. Department of Energy (DOE).
Utilize the free Rescheck resources: The Reschexpert blog is the number one free online resource available to everyone even when the Rescheck Help desk is closed for extended periods of time. The Reschexpert blog is always open and free.
By understanding the reason for this holiday announcement, you can better manage your expectations and ensure your REScheck compliance reports are ready for your local building department without unnecessary delays.
Do you need help creating a Rescheck and are trying to resolve a potential issue before the holiday delay?
Before and during the Rescheck Web Help delay described above Rescheck.info and the Reschexpert blog is open and here to help. Email pdf plans, jobsite address, and square footage to service@rescheck.info and we will get your Rescheck taken care of.
