Summary
Heads up, builders and designers! If you’re seeing a message saying "The requested URL was rejected" followed by a long Support ID when trying to log into Rescheck Web today, you aren't alone.
New Rescheck Web Error: “The Requested URL Was Rejected”
This was written by Jobe Leonard of the Reschexpert blog who follows Rescheck software updates on Rescheck Web even on Friday nights and Saturday mornings.
Jobe Leonard Rescheck.info
Just this morning, while logging into Rescheck Web, I noticed a new and frustrating error message. It appeared in plain text at the top of the window and looked like this:
“The requested URL was rejected. Please consult with your administrator. Your support ID is: (This will be a random 19 digit number that changes each time you access Reschec Web)”
Before we dive in, a quick reminder: Rescheck.info and the Reschexpert blog do not own or maintain the Rescheck Web software or the Rescheck Help Desktop. We are Rescheck users, just like you, who provide tips and services to help the community navigate energy code compliance.
🔍 What Does This Error Actually Mean?
If you see a “URL Rejected” message followed by a long Support ID number, it typically means the server’s security firewall (often a system called F5) has blocked your request. This isn’t usually a problem with your specific project data, but rather a technical “handshake” issue between your computer and the Department of Energy’s servers.
Common causes include:
Browser Cookies: Stale or corrupted cookies can trigger a security rejection.
Maintenance: The site may be undergoing an update, causing temporary instability.
Browser Extensions: Certain ad-blockers or security plug-ins can interfere with the login process.
🛠️ How to Fix the “URL Rejected” Error
Since the Rescheck Help Desk may take time to respond to these technical tickets, here are three quick steps you can try to get back to work immediately:
Clear Your Browser Cache: This is the #1 fix. Clear your cookies and browser history for the “last hour” and try logging in again.
Try Incognito Mode: Open a “Private” or “Incognito” window in Chrome or Edge. This bypasses your saved cookies and often allows the site to load correctly.
Switch Browsers: If you are using Chrome, try Firefox or Safari. Sometimes the error is specific to how one browser is communicating with the server.
🏗️ Still Blocked? We Can Help
The Rescheck Web software is essential for your building permits, and a technical glitch shouldn’t bring your project to a standstill. While the official Help Desk investigates these server errors, the Reschexpert blog remains the web’s top free resource for troubleshooting and advice.
Need a Rescheck finished while the software is acting up? If you can’t get past the error screen and your deadline is looming, we are here to help. Our team can handle the data entry and compliance reporting for you.
Email us: Send your PDF plans, jobsite address, and square footage to service@rescheck.info.
The Result: We will process your Rescheck and get your project back on track while the technical errors sort themselves out.
