Summary
Rescheck Web is Back Online: Navigating the Aftermath of the 48-Hour Outage
Rescheck Web is Back Online: Navigating the Aftermath of the 48-Hour Outage
By Jobe Leonard, Rescheck.info & Reschexpert Blog
Rescheck.info Author Bio Jobe Leonard
Jobe Leonard Rescheck.info
After a grueling outage that stretched well over 48 hours, Rescheck Web is finally back online. I’ve been monitoring the situation closely—from Friday night through Saturday morning—tracking the “The requested URL was rejected” error that left many of you locked out of your projects. While the Department of Energy’s servers are finally responding again, the “handshake” between your computer and their system might still be a little shaky.
Before we get into the fix, a quick reminder: Rescheck.info and the Reschexpert blog do not own or maintain the Rescheck Web software. We are Rescheck Verified Raters and users just like you. We track these updates to ensure the building community stays informed.
Why You Might Still See the “URL Rejected” Error
Even though the servers are live, many users are still seeing a plain text message at the top of their window:
“The requested URL was rejected. Please consult with your administrator. Your support ID is: [19-digit number]”
This typically means your browser is trying to use “stale” data from during the outage. The server’s security firewall (F5) sees this outdated information and blocks the request to protect the system.
🛠️ 3 Steps to Get Back into Rescheck Web Right Now
If the outage “ended” but you are still seeing errors, do not wait for the official Help Desk to reply. Try these three fixes in order:
Clear Your Browser Cache & Cookies: This is the most critical step. Your browser is likely holding onto “broken” data from the 48-hour outage. Clear your cookies for at least the “last 24 hours” and restart your browser.
Use Incognito/Private Mode: Open a “New Incognito Window” in Chrome or Edge. This forces the browser to ignore saved data and create a fresh connection to the Rescheck Web server.
Switch Browsers: If Chrome is still giving you the 19-digit Support ID error, try Firefox or Safari. A fresh browser environment often bypasses the firewall rejection.
Need to Catch Up on Your Deadlines?
A 48-hour outage can create a massive backlog for builders, designers, and architects. If your project was put on hold and you simply don’t have the time to fight with the software to get your permit submitted today, we are here to help.
As a Rescheck Verified Rater, I can take your plans and handle the compliance reporting for you, ensuring your project stays on schedule despite the technical hiccups.
Email us: Send your PDF plans, jobsite address, and square footage to service@rescheck.info.
The Result: We’ll process your Rescheck accurately and quickly, so you can get back to the job site.
